Skills, Education and Experience
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Skills
- excellent customer service skills
- strong problem-solving and organizational skills
- ability to make decisions
- ability to motivate and lead staff
- ability to work under pressure
- good written and oral communication skills
- good math skills, basic accounting and/or bookkeeping skills
- good personal grooming
Education and Experience
To work as a retail trade manager you usually require:
- completion of secondary school
- previous work experience in the retail industry
Qualifications
This occupation is not regulated in British Columbia.
There are no formal requirements to work as a retail manager. However, helpful qualifications include:
- a university degree or college diploma in business administration or a related field, or courses in business & social sciences
- several years of related retail sales experience at increasing levels of responsibility
- strong knowledge of computer systems that manage point of sale, orders, inventory, customer relationships and call centres
- on-site training – in smaller companies this may mean being guided by a supervisor, and in large retail chains being involved in formal training sessions
Source: WorkBC Career Profile