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Skills, Education and Experience

Skills

  • excellent customer service skills
  • strong problem-solving and organizational skills
  • ability to make decisions
  • ability to motivate and lead staff
  • ability to work under pressure
  • good written and oral communication skills
  • good math skills, basic accounting and/or bookkeeping skills
  • good personal grooming

Education and Experience

To work as a retail trade manager you usually require:

  • completion of secondary school
  • previous work experience in the retail industry

Qualifications

This occupation is not regulated in British Columbia.

There are no formal requirements to work as a retail manager. However, helpful qualifications include:

  • a university degree or college diploma in business administration or a related field, or courses in business & social sciences
  • several years of related retail sales experience at increasing levels of responsibility
  • strong knowledge of computer systems that manage point of sale, orders, inventory, customer relationships and call centres
  • on-site training – in smaller companies this may mean being guided by a supervisor, and in large retail chains being involved in formal training sessions

Source: WorkBC Career Profile