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What Would I Do?

Hotel front desk clerks work in the lobby or reception area of hotels, motels and resorts and provide a variety of guest services.

You will:

  • Make advance reservations for guests
  • Greet new guests, record their information, and assign them to rooms
  • Present statements of charges to departing guests and receive payment
  • Answer guests’ questions about the hotel and local area
  • Deal with customer concerns and complaints