Palace Project

1. Download the Palace Project app from the App Store or Google Play

2. Next, swipe through the three instructional pages below: 

    

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3. Then tap Find Your Library (located in the center of the screen) 

    

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4. Type in “Vancouver Public Library” until it appears from the list, then tap on the name of the library 

    

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5. Next, from the Catalog page, tap on Settings (located in the lower right corner of the screen) 

    

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6. Once in settings, tap on “Libraries” (located at the top of the screen) 

    

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7. Then tap “Vancouver Public Library” 

    

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8. Next, sign in with your library card number and PIN 

    

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9. Once signed in, you can toggle the Sync Bookmarks option to save your reading position and bookmarks across devices
    
10. To find a specific title, tap the Catalog button (in the bottom left corner) and then tap the search bar in the top right corner
     
11. You can also visit Reservations to view your holds, or tap My Books to see your loans. Happy reading!

VPL is proud to be piloting this app in Canada, and to offer you a first look at the future of e-reading for libraries. While still early in its development, Palace already offers several key advantages:

1. Palace will allow us to provide titles from multiple vendors in a single VPL-centric app. (Before Palace, ebooks and audiobooks could only be accessed through their respective vendor’s app.)
2. With Palace, we will be able to provide previously unavailable content, such as a growing selection of Audible Exclusive titles.

Sign in with your library card to find OverDrive titles, Audible Exclusive titles, and a collection of 6000+ Always Available Audiobooks. Additional collections to come, so stay tuned for updates!

Palace is compatible with Android devices running Android 7.0+, and Apple devices running iOS 15+. For a complete and up-to-date list of compatible devices, visit this page.

Please note that Palace does not currently work on desktop web browsers, however this is a feature that will be added in the future.

Palace is also not compatible with e-readers (such as Kobo e-readers) at this time.

Will my loans and holds from VPL To Go/Libby be available in the Palace Project app?

• Yes! Titles borrowed and holds placed in VPL To Go/Libby will be visible in the Palace Project app. Similarly, any VPL To Go/Libby titles borrowed through the Palace Project app will be visible in your VPL To Go account, and in the Libby app.
   
• When borrowing a title or placing a hold via VPL To Go/Libby, please note that it may take up to 15 minutes for changes to be visible in the Palace app.

Is Libby going away?

• No—Libby will continue to be available for use.

Can I renew books in the Palace Project app?

• This feature is still in development, but will likely be added in 2024.

Can I suspend holds in the Palace Project app?

• This feature is still in development, but will likely be added in 2024.

What accessibility features does the Palace app have?

• Palace is compatible with VoiceOver (iOS) and TalkBack (Android) screen reader applications.
   
• Further, users can adjust fonts, font size, colour schemes, playback speed and screen brightness while reading an individual title. Font choices include Open Dyslexic and both Serif and Sans-Serif options.
   
• While reading a title, tap the icon in the top right corner to access these options. The icon appears as “tT” in iOS, and a cogwheel in Android.

I need help with the Palace Project app!

• If you are experiencing a problem, please call or email VPL’s Digital Library Support team: 604.331.3743 or digitallibrary@vpl.ca