Body Language
Non-verbal communication [also known as body language] is important when creating first impressions in the workplace. This includes job interviews and first interactions with co-workers and customers. Positive body language shows confidence and respect for others.
Some key factors in non-verbal communication include:
Personal Space
Canadians value their personal space and rarely touch each other while meeting or talking in the workplace. It is the custom to keep approximately 2 feet [or an arm’s length of space] between each other when talking face to face. Standing too close can make the other person uncomfortable and standing too far away appears to indicate you are not interested.
Eye Contact
In conversation, direct eye contact shows that you are interested and paying attention. People who avoid eye contact may be considered unfriendly, untrustworthy or lacking in self-confidence. However, be careful not to stare or maintain unbroken eye contact for long periods.
Shaking Hands
A firm handshake is a common practice when first meeting an employer, new business associate or co-worker. Both men and women greet with a handshake. While shaking hands, it is also polite to make eye contact and smile.
Dress/Appearance
Every workplace has different policies regarding clothing and personal appearance. When you go for an interview or start a new job it is usually best to dress more formally or conservatively until you learn more about the individual workplace culture and its expectations. You can always alter your dress when you become more familiar with your workplace. For the most part, the common dress code for offices is informal to casual for both men and women. However, jeans, shorts or revealing clothing are generally discouraged in office environments.
Other Tips
- Be aware of your body positioning such as slouching, crossed arms and fidgeting that could give the impression of being bored or angry.
- Adjust your body language to the situation and person. Watch the other person you are speaking to for clues.
- When starting a new job it is best to be reserved and professional until you get a feel for what is “normal” in your workplace.
Find more information about body language in the workplace at: