Communication Basics

When passing people in hallways or arriving at work in the morning it is customary to say hello or good morning and make eye contact. The same applies to leaving at the end of the day. It is courteous to say hello to all co-workers regardless of their position in the company.

Canadian workplaces are generally quite casual. It is common to address co-workers and business associates by first name, even when talking to a manager or supervisor. However, when introducing someone, use both their first and last names.

Note: There are exceptions to this in formal settings or when addressing high-ranking officials. In these cases it is common to use Mr., Ms. or Dr. and their last name.

Try to participate in group discussions and meetings, even if only to ask a few questions. Contributing your own ideas or thoughts indicates that you are interested and want to be involved. However, do not interrupt the conversation but wait for your turn to speak.

Most employers prefer that you ask questions if you do not understand procedures or instructions rather than be confused or make mistakes. Employers appreciate workers who are eager to learn new skills and adapt to changes in the workplace. Asking questions of colleagues and immediate supervisors is one of the best ways you can show your desire to learn and develop professionally.

Socializing and friendship are a normal part of workplace culture in Canada. Some “small talk” or conversation is expected and shows you care about your colleagues. However, it is considered impolite to ask directly about personal affairs such as religion, age and income. If a co-worker shares personal details that make you uncomfortable, you can change the subject.

Socializing for a few minutes when you arrive at work or leave for the day, or over coffee or lunch breaks is acceptable. Engaging in long conversations during office hours is not.

For more information about communication at work see: