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Consumer Information

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Related Guides

Use this guide to find resources to become better informed on consumer protection regulations in Canada and BC, as well as tips on how to make smart purchases when shopping for products and services.

Online & Print Reviews

Researching reviews can help you inform your decision on whether to buy a product or service. But it's important to remember that not all online reviews are genuine. Fake online reviews are extremely common so here are some tips to help you spot the fake reviews (from Consumer Protection BC and Competition Bureau Canada):

  • Run the review through a “fake checker”
  • Review the reviewer
  • Check out the language
  • Do the number of stars make sense?
  • Trust word of mouth!
  • Know where to go for help

 

Read and write reviews of products and services.

Crowdsourced reviews for restaurants, salons, shops, and more.

Read and write reviews on doctors.

Not sure if the online review is real? Fakespot will analyze the online reviews to scan for fake and dishonest reviews.

ReviewMeta will evaluate Amazon user reviews to estimate if the rating is as good as it seems. 

Price Comparisons

These resources can help you shop around for the best price, but be aware that there is always the possibility that it might provide limited information (e.g. highlighting sponsored products, not including all available products). These price comparison websites are one tool to help you make an informed decision.

Compare Canadian prices on smartphones, laptops, graphic cards, digital cameras, and other popular home consumer categories. 

Compare prices in online and retail stores across Canada.

Search for the best prices on prescription drugs in BC.

Compare prices for fridges, oven ranges/stovetops, dishwashers, washing machines, and dryers to find the best deals in Canada.

Legal Protections

Helps you learn how to protect yourself when you buy something or hire someone to perform a service. Explains your rights for common consumer purchases and contracts, as well as the steps you can take when something goes wrong.

Know your legal rights relating to car sales, cellphones, contracts, holidays, purchases, scams, and service providers. 

British Columbia (provincial law).

An overview of the federal legislation that protects the rights of consumers in Canada.

Scams & Fraud

Tips to keep you safe and secure from the Peoples's Law School.

Merchandise-related scams can target individuals. Learn the signs and how to protect yourself.

Service-related scams can target individuals. Learn the signs and how to protect yourself.

Information and resources on how to protect yourself from the Better Business Bureau (BBB). The information is categorized alphabetically.

The Better Business Bureau (BBB) mains a list searchable list/map of scams. Or alerts other people by reporting a business offering what sounds like scam.

A portal for Canadians to learn about different types of scams and how to report fraud.

Dispute Resolution

File a complaint with the organization that is responsible for overseeing some types of consumer transaction in BC. If your specific transaction isn't covered, they can provide you with general information or a referral to another organization.

A step-by-step guide to resolving a consumer-related dispute with a company, business, or individual. Includes information on going to court if all other avenues fail.

Useful Websites

A not-for-profit corporation that protects consumers and encourages fair business practices in British Columbia. They provide consumer tips and resources on a variety of topics such as handling parking disputes, choosing a moving company, and avoiding telemarketing scams.

Government of Canada office that promotes the interests and protection of Canadian consumers by providing quality information to the public and investigating complaints.

Provides consumers the ability to check reviews and BBB accreditation status of businesses in British Columbia and the Yukon. Also handles dispute resolutions between consumers and businesses.

The Consumer Hub resource finder will help you find answers to your consumer questions and gain access to consumer complaint processes and forms.

Learn about the latest national and international developments and various economic and financial analyses. Provided by the National Bank of Canada.

A review of trade and investment performance in the past year and a special feature on supply chains.

A review of trade and investment in the previous year and a special feature on inclusive trade research.

A review of trade and investment in the previous year and a special feature on inclusive trade research.

Digital Library Resources

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Comprehensive information and advice on consumer products and services. Includes reviews and buying guides.

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